Refund Policy

GUARANTEE - RETURNS - REFUNDS - RETRACTATION

Items provided by https://unicorn-love.com/ are new and guaranteed against defects. They are identical to those of the traditional trade and come from our referenced suppliers.

In the event of an item being defective or non-compliant, the buyer has 15 business days from receipt of the items to request an exchange or refund. If the fifteen (15) days period normally expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day.

The customer must return new or unused items in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation (in its original cellophane packaging imperatively and with the corresponding invoice ). In such a situation, the buyer must send proof of the defect (s) to contact@unicorn-love.com (description and attached photos).

In the event of exercise of the right of retraction, Unicorn Love® is held to the refund of the sums paid by the customer, without expenses, with the exception of the expenses of return. The refund is due within a maximum of 14 working days from the date of receipt of the returned package (s).

Return shipping costs are your responsibility.



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